To get a sense of wait times, check on our fleet vs volume status (fvv) at the bottom of any page. This is a rating of 0-10 which the dispatcher adjusts throughout the day as conditions change. It indicates the strength of the fleet (number of carriers working) relative to the current delivery volume. Most of the time we are at FVV 8 or above.
The status also communicates our availability to our valued out-of-primary-range customers. Check our FAQ page for a guide to our delivery range and how it extends further when our FVV status is high. Table below is for food. Guide for wait times for shopping ie LCBO, Metro is coming soon. read more
The table gives you a guess of wait times for different neighbourhoods. After checking out the table initially, you may only need to check the FVV status in the future to get a sense of wait times.
prep: the time it takes from the moment of ordering the food to the food being ready. Note that if you choose a place where the carrier will order the food at the counter, there is additional time for getting to the restaurant, and possibly waiting in line, before prep begins
*personal deliveries are available for this out-of-primary-range neighbourhood at this FVV status
| wdt_ID | ` | d | kc kp rm | c s e h bs i | fm ch iv f | notes |
|---|---|---|---|---|---|---|
| 2 | 10 | prep+5to15 | prep+10to20* | prep+10to25* | prep+15to30* | |
| 3 | 9 | prep+5to20 | prep+15to25* | prep+15to30* | prep+15to40 | at 9 and up, we can pick up from restaurants that aren't downtown |
| 4 | 8 | prep+10to20 | prep+10to30* | prep+15to35 | prep+15to45 | at 8 and below, for personals, check with us before ordering for better timing of food ready time/ carrier pick up time |
| 5 | 7 | total 25to50 | total 30to55 | total 35to60 | total 40to65 | at 7 and below, we can't have carrier order food at counter and wait unless it's food that's very quick or made to order |
| 6 | 6 | total 30to60 | total 40to60 | total 45to65 | total 50to70 | at 7 and below, our replies to messages may take a few extra minutes due to volume but we will always get to you |
| 7 | 5 | total 35to65 | total 50to70 | total 50to80 | total 50to90 | |
| 8 | 4 | it's rare that we are at 4 or below. Waiting could range from an hour to two and we may not be able to accept all deliveries. If willing to wait, for a personal, we will tell you which time to ask restaurant to have the food ready | ||||
| 9 | 3 | Getting... | ||||
| 10 | 2 | SLAMMED... | ||||
| 11 | 1 | ...as they say in the restaurant world 🙂 |