How much to tip? Do I have to tip?
A very philosophical question! Well…
On one hand, the existing tipping culture pushes down the market price of delivery fees (the price that customers and restaurants are willing to pay) so that the fee payout (the majority of the delivery fee), on its own, is not enough for a courier to make a living (it would definitely be below minimum wage if nobody tipped).
On the other hand, if you’re not sure you can afford to tip or you are trying to save money or you don’t believe in tipping, yes, you should still order, of course. A tip is still a tip and is the buyer’s choice. I prefer to release you from tipping expectation and ask only to educate you!
Tipping guide:
$0 thank you (and no problem) and on to the next delivery!
$2-$3 Nice! (if you feel that spending more than then this is spending too much on your meal than this is great!)
$5 or 10% Awesome. This is generous!
$7-8 or 15% You light up our life! 😮
$10 + or 20% You are a legend-tipper! (You pretty much just guaranteed this will be a $20+ hour (net) for the courier and even more if it’s busy. Courier may be bragging to other couriers about this one.
Average tip: ~10%
Things to consider: read more
Payment options: debit-at-door, credit-at-door, cash, Etransfer, stripe (credit card payment page)
Note: for remote payment options like Etransfer or Stripe, any extra sent will get to the driver as a tip like for all payment options.
By choosing remote payment, you are agreeing to pay within an hour after receiving your order. For hotels and some other cases, payment may be requested while your driver is with you.
Email address for etransfer: princess.deliv@gmail.com (it’s auto-deposit and no security question needed)
When sending e-transfers, your online banking will give you the option to include a message. Include at least your address in the message eg. “for the Thai House for 1 Division st”.
A message is needed so that we can get the tip (if applicable) to the right courier but, also, if we don’t see the address in the etransfer, it will not be clear who has/ if you have paid! 
Stripe payment page: https://buy.stripe.com/4gw1740bG4KNbfy288
(Google “how secure is stripe for shoppers?” for your peace of mind. Stripe is major corporation, on the stock market, that processes 50 to 100 million transactions per day)
Contactless Delivery
Contactless means we leave the food by your door instead of in your hands.
Note: remote payment does not necessarily signal to us that you want contactless. The driver will assume “to the customer’s hands” if you have not requested contactless.
Note, you can also do contactless for cash orders if there’s a safe place to leave the cash such as a mailbox or in an envelope taped to the door of a house (cash left at your own discretion but there are zero cases of lost cash so far)
If you have questions regarding payment options or contactless, feel free to text or call us at 6135317777.
Are your delivery fees higher than the delivery apps?
Depends on the app. True for some apps and especially for far deliveries. It’s hard for us to compete with rates in some cases because the apps are also taking a chunk of the restaurant’s food sale and, with this extra money, they can promote lower delivery fees while paying the courier more than the delivery fee that you see, which is necessary for the courier to earn enough. It’s worth considering, however, that the restaurant’s food prices may be lower if you order directly from the restaurant. As well, some restaurants choose to cover some, or all (if you’re close), of our delivery fee for you with a minimum purchase eg. over $40 purchase.
We have modest fees in a lot of cases.
-Customers that are located within 4 or so Kilometers of downtown (the 8 zones surrounding downtown), are almost always satisfied with the delivery fee
-We have significant discounts for some of our non-urgent personal deliveries like grocery and LCBO.
-Our $5 fee that we charge restaurant clients for some delivery areas hasn’t increased in 5 years
-for especially far deliveries, we use a formula based on the kilometers to your exact address. This way, the fee is at least proportional, precise and consistent. read more
Generally speaking, if the customer is splitting the cost of the order with one or more other people, our fees should seem reasonable. If you are alone, affordability will depend on your location and what you’re ordering and we recommend that you check the rates before ordering. If you don’t see the fee for your particular need, send us a message and we will be happy to let you know the price for you to consider before ordering.
Do you guarantee customer satisfaction?
We are fully accountable to our role in the process. This includes compensating you, in full or in part, for delivery fees and/ or the food price if we are responsible for an issue. If the restaurant cooks the wrong food, for example, you will follow up with the restaurant (since you ordered it through them, initially) and ask them to make the correct item, compensate you or give you a credit for next time. Most of the time, the restaurant is responsive and cooperative (let us know if they aren’t as we may be able to help). Also, we will deliver the replacement item, without charging you a delivery fee, even when it’s the restaurant’s error.
Can I do split bills?
There’s no need to etransfer your housemates to settle a bill or debate tipping theory with each other. Each housemate can pay for their food separately at the door and the delivery fee will be divided equally, too. Please order the food as separate bills or indicate which items belong to each “payer” for a shopping delivery, so the courier will have separate receipts. We can’t split one receipt (separate various menu items/ do math with you) at the door as this can put the carrier behind for their next delivery.